FAQ
Frequently Asked Questions.
General Questions.
Lenercom offers high-performance residential energy storage systems designed to store solar energy, provide backup power, and optimize energy usage.
Lenercom systems are available in a range of capacities, from [e.g., 5 kWh to 45 kWh], to suit different household energy needs.
Our systems use advanced lithium-ion batteries, known for their high energy density, long lifespan, and safety.
Installation.
Only certified installers approved by Lenercom are authorized to install our systems, ensuring safety and compliance with warranty terms.
A typical installation can be completed within [e.g., 4–8 hours], depending on the complexity of the setup.
Yes. The system can store energy from the grid or other sources, although it is optimized for use with solar energy.
Yes. The system supports off-grid operation when paired with a suitable inverter and generator.
Performance and Usage.
The system is designed for a lifespan of [e.g., 10–15 years or 6,000 cycles] under normal usage conditions.
You can monitor performance via the Lenercom app or web portal, which provides real-time data on energy production, usage, and storage.
Yes. Many Lenercom systems are modular and can be expanded to meet growing energy needs.
Warranty and Support.
Lenercom Technology Co., Ltd. ("Lenercom") provides the following warranty coverage:
- 60 months for the inverter (from the date of acceptance)
- 24 months for ancillary products (Wi-Fi, GPRS)
- 120 months for the battery, ensuring no less than 70% of the initial usable capacity
- 60 months for the inverter (from the date of acceptance)
- 24 months for ancillary products (Wi-Fi, GPRS)
- 120 months for the battery, ensuring no less than 70% of the initial usable capacity
The warranty covers defects in materials and workmanship, as well as performance degradation below 70% of the initial capacity within the warranty period.
Contact our Customer Support team at [email/phone], providing your product details, proof of purchase, and a description of the issue.
